MOST COMMON QUESTIONS Q: "Can I pay by credit card?" Answer: Yes Q: "What if the floor arrives damaged?" Answer: It is your discretion to accept a damaged floor or not. Usually the flooring can be installed without problem due to cuts and added wasted factor figured into the flooring order. There is no charge not to accept damage material but a claim must be made with the driver upon inpection. This claim is between you and the freight company unless otherwise specified. Your freight is automatically insured for $5/lb. when you ship with Hardwood Maniac. Make sure that you still report the damage with the truck driver if you do accept damaged material. Q: "Who is responsible for unloading?" Answer: The person buying the flooring is 100% responsible for providing adequate means of unloading assistance at time of delivery. Delivery trucks will often leave if there is no one to unload. Additional charges may apply if unloading takes longer than 1/2 an hour.

PLEASE READ ALL FREQUENTLY ASKED QUESTIONS BEFORE CALLING

"What is it you do?" We distribute hardwood flooring by finding you the best price on the product of your choice with one of the reputable companies we have a relationship with. We do not stock material, it comes direct from manufacturer or distributor.

"How do I know you're a real company?" Yes we are a real company with a business license and resale's permit, and have accounts with several hardwood flooring companies. However we are not a hardwood floor store nor an online floor store, and we do not stock any of the wood you purchase. Almost all the wood we sell comes direct from the manufacturer. We are simply a Buyer resource that will assist you in finding the right hardwood floor at the right price, take care of the sale, and setup shipping direct to your door. ***Unloading is up to the Buyer of the product.

"How long will it take to get here?" Normally shipping takes 2-7 business days in the United States for in stock products. Products not in stock may take 2-6 weeks to be made and shipped. Custom hand scraped flooring can take as long as 8 weeks. Products shipped from over seas can take 2-12 weeks depending on circumstances.

"What if I don't like the floor when it arrives?" If you change your mind, a 15% restocking fee + shipping will apply for all products returned.

"What if the color isn't exactly like the sample?" We Do Not Accept Returns of This Nature.

"What if its not the right product?" If by chance the wrong product gets shipped, leave it on the truck, and send back to shipper. We will ship the new product out immediately.

"What if my floor buckles, warps, or cups?" It is the homeowners and contractor's responsibility to make sure that your moisture is adequate to install hardwood flooring. Make sure that several moisture tests are done before, during, and after wood acclimation. If the floor cups, warps, or buckles and all of the correct installation steps are taken, we will assist in making a claim with the manufacturer.

"What if my finish chips, peels, cracks?" Finish issues maybe covered by the manufacturer. We will assist you in making any claims covered by your finish warranty.

"Will high heels leave marks?" YES. Most of the time, NO but sometimes they will. Depends on person wearing them, floor species, and heel thickness. Any hardwood floor can be scratched, dented, or gouged if improper care is taken. Make sure all furniture has sticky pads underneath. Move large items with EXTREME care over hardwood flooring. If possible ask for high heels to be removed.

"Do I need a moisture barrier?" YES. Anything you can do to assure that moisture under you house does not get through to your floor is highly suggested. Methods such as sealers, glues, plywood, plastic, roofing paper, and traditional moisture barriers may be used in combination to ensure a long life for your hardwood floor.

"Is Aluminum/Ceramic Oxide a good finish?" For most people aluminum oxide is a great finish that will last a long time through tough wear and tear. It is a chemically or photo electronically hardened polyurethane with aluminum or ceramic particles added. Aluminum/Ceramic Oxide finishes are generally the hardest finishes you can get on hardwood flooring and the hardest to scratch. Many products coated with Aluminum/Ceramic Oxide also have excellent finish warranties backing up the claims of greatness.

"What's the difference between the grades?" There are essentially 4 grades of wood in the lumber industry but only 3 are used. (Select) Firsts, (FAS) First and Seconds, and (Rustic) Seconds. There are also 3rds, everything left over after the seconds but no one wants to talk about those. I will in a minute. Firsts are the highest grade of flooring and lumber in the world and usually picked from the seconds. First and seconds are the two grades mixed, also known as mill run because everything is run at once. Seconds are usually rustic floors and may contain some small open knots. Thirds will contain open knots and may sometimes be mixed with seconds and past off as seconds. Rustic flooring should not contain large open knots. We do not sell this kind of material unless requested.

Please call if this any of this does not make sense. 888-285-3397.